Legal
Privacy policy
What we collect, why we collect it, and the control you have over your personal information.
Scope
This policy explains how Qorvexio collects, uses and protects personal information when you visit qorvexio.shop, create an account, place an order or contact our studio. It applies to information collected through the website and by email or telephone.
Information we collect
| Category | Examples | Collected when |
|---|---|---|
| Contact details | Name, email address, phone number, billing and shipping address | You place an order or join the mailing list |
| Order details | Items purchased, order value, delivery preferences, return history | You shop with us |
| Payment data | Card brand and last four digits, transaction identifiers | You check out (full card numbers are handled by our payment processor, never stored by us) |
| Account data | Username, password hash, saved addresses | You create an account |
| Technical data | IP address, browser type, device type, pages viewed, referring URL | You browse the site |
| Communications | Emails, messages and support notes | You contact us |
How we use information
- To process orders, take payment, arrange delivery and handle returns.
- To send order confirmations, dispatch notices and service messages.
- To answer questions and provide customer support.
- To send marketing emails where you have opted in — every email includes an unsubscribe link.
- To detect fraud, secure the site and prevent abuse.
- To understand how the site is used and improve our product pages and checkout.
- To meet legal, tax and accounting obligations.
We do not sell personal information, and we do not share it with advertisers for cross-context behavioural advertising.
Cookies
Cookies are small files stored on your device. We use them to keep your cart working, remember your preferences and measure site performance. You can manage cookies in your browser settings; blocking essential cookies will stop checkout from working.
| Type | Purpose | Can you opt out? |
|---|---|---|
| Essential | Cart, checkout, login, security | No — required for the store to function |
| Preferences | Language, region and display choices | Yes |
| Analytics | Aggregated traffic and conversion measurement | Yes |
| Marketing | Measuring campaigns and limiting ad frequency | Yes |
When we share information
We share only what is necessary with service providers who help us run the store, including:
- Payment processors to authorise and settle transactions.
- Shipping carriers to deliver your order and provide tracking.
- Email and hosting providers that operate our confirmations, marketing list and website.
- Analytics providers that report aggregated usage.
- Professional advisers and authorities where required by law or to protect our rights.
These providers are bound by contracts that limit their use of your information to the service they provide. We may also transfer information if the business is sold or reorganised, subject to this policy.
How long we keep it
Order records are kept for as long as needed to provide service and meet tax and accounting requirements — generally seven years. Marketing contact details are kept until you unsubscribe or ask us to delete them. Support correspondence is kept for up to three years. Analytics data is retained in aggregate for up to 26 months.
Security
The site uses TLS encryption for all traffic. Payment card details are entered directly into our processor’s secure fields and are never stored on our servers. Access to customer records is limited to staff who need it. No system is completely secure, so please use a strong, unique password and contact us immediately if you suspect unauthorised activity.
Your rights
Depending on where you live, you may have the right to:
- Request a copy of the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your information, subject to legal retention requirements.
- Opt out of marketing at any time.
- Ask us not to sell or share your information — we do not do either.
- Lodge a complaint with your local privacy regulator.
California residents have additional rights under the CCPA/CPRA, including the right to know, delete, correct and limit the use of sensitive information, and the right not to be discriminated against for exercising those rights. To make a request, email hello@qorvexio.shop. We will verify your identity before acting and respond within the time required by law.
Children
The store is not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has provided information to us, contact us and we will delete it.
Third-party links
Our site may link to social media or other websites. Their privacy practices are governed by their own policies, and we encourage you to read them before sharing information.
Changes to this policy
We may update this policy as our services or legal obligations change. The date at the top shows the current version. Material changes will be announced on this page, and where required we will contact you directly.
Contact us
Privacy questions and requests can be sent to hello@qorvexio.shop or by post to Qorvexio, 200 Public Square, Suite 2800, Cleveland, OH 44114, United States. You can also call +1 (216) 555-0169.
Still have a question?
Our Cleveland studio answers every message personally, Monday to Friday, 9am–5pm ET.