Shipping policy

Where we ship

Qorvexio ships to every physical address in the 50 United States, including Washington, D.C. We do not currently ship to PO boxes outside the continental U.S. Orders placed before 1pm ET on a business day are picked and packed the same day whenever stock allows.

All orders are dispatched from our studio at 200 Public Square, Suite 2800, Cleveland, OH 44114.

Processing times

Every bag is inspected and wrapped by hand before it leaves us. Processing usually takes 1–2 business days; during a new collection launch or a holiday week it can take up to 3 business days. You will receive a confirmation email the moment your order is placed, and a second email with tracking as soon as the label is created.

• Business days are Monday to Friday, excluding federal holidays.
• Orders placed after 1pm ET on Friday are processed the following Monday.
• Custom or pre-order pieces show their own lead time on the product page.

Rates & delivery estimates

Shipping is calculated at checkout based on the destination and the service you choose. The table below shows our standard rates for the contiguous United States.

Delivery estimates begin when the carrier scans your parcel, not when the order is placed. Weather, carrier delays and peak season can add a day or two; we will always tell you if we see a problem.

Order tracking

Tracking is included with every shipment. The link appears in your dispatch email and in your account under My account. If the tracking page has not updated for more than 48 hours, email hello@qorvexio.shop with your order number and we will open a trace with the carrier.

Address changes

We can change a shipping address within 12 hours of your order, provided the parcel has not been packed. Send the order number and the new address to hello@qorvexio.shop as soon as possible.

Once a parcel is in transit, the address can only be changed through the carrier. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment; a second shipping charge may apply.

Lost, stolen or damaged orders

If your parcel arrives damaged, photograph the box and the item before discarding anything and contact us within 48 hours of delivery. We will replace the item or refund it in full, including shipping.

If tracking shows delivered but the parcel is missing, check with neighbours and your building’s receiving desk first, then contact us within 7 days. We will file a claim with the carrier and keep you updated at every step.

Duties & taxes

Sales tax is calculated at checkout based on the delivery address and current state and local rates. The price you see at checkout is the final price — there are no handling fees added afterwards.

PO boxes, Alaska & Hawaii

We ship to PO boxes within the continental U.S. via Standard shipping only. Orders to Alaska and Hawaii are sent by USPS Priority Mail; delivery usually takes 4–8 business days and a $12 surcharge applies at checkout. Overnight and expedited services are not available to these destinations.

International orders

We currently ship within the United States only. If you are outside the U.S. and would like to order, email hello@qorvexio.shop with your full address and the pieces you are interested in — we will quote a private shipping rate and arrange the order manually. Duties and import taxes are the responsibility of the recipient.

Contact us

Questions about a shipment? Email hello@qorvexio.shop or call +1 (216) 555-0169, Monday to Friday, 9am–5pm ET. Include your order number so we can help faster.